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FAQ

General Info

  • July 11-13, 2025 at Prospera Place, Kelowna BC 
  • Schedule with set times coming soon.
  • Lineup available HERE.
  • Please note, the lineup and times listed are subject to change.

Payment Plan Terms & Conditions:
By enrolling in our payment plan, you agree to the following:

  1. Payment Schedule:Your payments will be divided as follows:
    • 50% now: The first payment of [half of total amount] will be charged immediately.
    • 50% later: The remaining balance of [half of total amount] will be automatically charged to your [credit/debit card/payment method] on July 7th, 2025.
  2. Payment Method: You authorize us to charge your selected payment method for both installments.
  3. Late or Failed Payment:If the second payment (due on July 7th) cannot be processed, your tickets will be canceled. A credit equal to the amount paid will be applied to your account, which can be used toward any future Prospera Place event within the next 12 months.
  4. Cancellations and Refunds:Refunds are available only in accordance with our refund and cancellation policy. If you need to cancel your payment plan, please notify us at least 7 days in advance.

If you have any questions or concerns, feel free to reach out to our customer service team at info@selectyourtickets.com or info@prosperaplace.com

  • Prospera Place in Kelowna, BC (1223 Water St, Kelowna, BC V1Y 9V1)
  • A variety of local Food Trucks will be available on festival grounds in addition to the concession. The festival grounds are also a close walk to many great local restaurants.

Yes, there will be in-and-out privileges while the festival grounds are open. The parking lot will be cleared at the end of each night. No overnight camping or parkingis allowed on the premises. NO RE-ENTRY INTO THE FESTIVAL AFTER 9 PM.

  • Very limited event parking will be available on the south side of the building.
  • Overnight parking is not permitted.
  • We recommend carpooling, biking, taking public transit, or arranging rides in advance.
  • No, RV parking is not available on site for this event.
  • We encourage patrons to use alternative methods of transportation to get to the event. However, bicycles will not be permitted inside the gates of the festival. There are various locations in the area surrounding the festival for patrons to secure their bicycles.
  • The event will take place rain or shine. Refunds will not be provided due to weather conditions.
  • Umbrellas are permitted if they are not oversized (golf, beach, etc.)Umbrellas are not permitted to be up during the show sets.  These include the chairs that come with a built-in canopy.
  • Coming soon!
  • This website and the Prospera Place Facebook event page will be constantly updated with new festival details.
  • You can also join our mailing list here.
 

9:00 pm

FAQ

Tickets

  • Patrons who have not received their festival tickets via mail prior to the festival can visit the Box Office at Prospera Place to pick up their will call tickets.
  • Early wrist-banding will be available and is highly recommended. Please check back for more information regarding dates and times.
  • Yes, your wristband will be affixed by festival staff and must remain on for the duration of the event.
  • Children 12 and under are free to attend the festival, but they ARE required to wear a wristband. Children must be accompanied by an adult with a valid ticket.
  • You can upgrade your 3-Day GA Festival Pass to 3-Day VIP. by calling the Select Your Tickets Box Office during opening hours at (250) 762-5050.

 

VIP FAQ

  • Access to the tented VIP area with patio misters, premium lounge atmosphere, and direct sight lines to the stage
  • Front of stage access
  • A private VIP bar with elevated beverage offerings
  • Complimentary Lite bites
  • Separate and early entry into the festival (30 mins before GA doors)
  • In-and-out access to the VIP area and grounds
  • Private VIP washrooms
  • Exclusive VIP lanyard pass + RTL Merch
  • PLUS MORE!
  • 19+
  • VIP entry is marked with signage from both Cawston Avenue and the south parking lot at Prospera Place.

Accessibility

Rock The Lake welcomes the opportunity to serve all our guests. We are committed to the enjoyment of every guest at our venue and our staff is available to help patrons as needed.
ACCESSIBLE PARKING
Parking spaces for patrons with mobility/accessibility impairments are located at the Prospera Place South parking lot.
ACCESSIBLE SEATING
Rock The Lake has dedicated accessible seating areas available for guests with disabilities. One attendant ticket may be sold with each accessible ticket, and a seat will be provided for the guest’s attendant/assistant based on availability. Guests can contact the Select Your Tickets box office at 250-763-9095 for information regarding the availability of accessible seating. Please inform your ticket seller of any special needs you may have that require accommodation when purchasing your ticket.
ENTRANCE
The entrance to Rock The Lake is accessible through the main gates.
FACILITIES & WASHROOMS
There are designated accessible washrooms located throughout the festival including the building.
GUEST SERVICES
The Guest Services is located at the main gate and can provide seating assistance for guests with disabilities and accessibility restrictions.
SERVICE ANIMALS
Service Animals are welcome at Rock The Lake. Any questions regarding accessibility at Ambleside Music Festival can be directed to the Guest Services department at 250-763-9095.

FAQ

Rules & CONDITIONS

  • No weapons and fireworks allowed.
  • All patrons are subject to being searched as a condition of entry.
  • Festival runs rain or shine – Tickets are non-refundable.
  • The festival venue and grounds follow a 100% strictly non-smoking policy.
  • No outside food & beverage allowed, onsite concessions and bars are available.
  • Glass bottles/metal cans will not be permitted. Empty plastic/metal water bottles will be allowed.
  • Rock The Lake reserves the right to refuse admittance or to evict anyone who creates a disturbance, causes a nuisance or breaks any of the above Rules & Regulations without refund of admission.
  • Professional cameras and recording devices are not permitted.
  • Umbrellas are permitted with the following exceptions; no oversized/golf/beach umbrellas will be permitted. Umbrellas are permitted if they are not oversized (golf, beach, etc.) Umbrellas are not permitted to be up during the show sets.  These include the chairs that come with a built-in canopy.
  • Entire site is licensed.
  • No animals permitted. Exceptions include guide, service and/or signal dogs to persons with disabilities.
  • Children 12 and under are free but must be accompanied by an adult with a ticket.
  • Seating is not provided for this event AND not available to rent so patrons must bring their own.
  • Lewd conduct, of any kind, will not be tolerated and if in violation patrons will be removed from the festival site.
  • Tickets are for Rock The Lake, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for a refund
  • Any illegal drugs subject to an exemption granted under s. 56(1) of the Controlled Drugs and Substances Act for adults in possession of such illegal drugs under prescribed amounts for personal use. Despite the exemption, these drugs remain illegal substances and possession of any amount of such drugs on a person is strictly prohibited under the above policy.

Further Information

If you have not yet found the information you are looking for please contact us

HELP SUPPORT BC WILD FIRE

OUR TIME TO DO SOMETHING IS NOW

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In their response to the ongoing wildfire crisis, Rock The Lake pledged to donate all proceeds from their August 1st and 2nd ticket sales to three wild fire organizations. Let’s support our backyard together.

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